Reference

How We Handle Your Account Information

When you open an account at pim 4d, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and…

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pim 4d How We Handle Your Account Information
REACH US ANYTIME

Privacy Questions – Contact Our Support Team

Your privacy concerns matter to us. If you have questions about how we use your data, want to update your account details, or need to verify what information we hold on file, our support team is ready to help. Response times are fastest during business hours, and every request gets logged so we can track resolution.

Team online

Email Support

Send privacy requests to [email protected]. We respond within 24 hours on weekdays. Include your account username and the specific information you want to access or change.

Live Chat

Open the chat widget inside the pim 4d lobby (Monday to Friday, 10:00 to 22:00 Jakarta time). Our agents can walk you through account settings and data-access steps in real time.

Account Settings

Update your email, phone number and marketing preferences directly in your account dashboard under Privacy. Changes take effect immediately and are logged for your records.

SECURITY & RETENTION

How We Protect and Store Your Data

All account passwords and payment data are encrypted using 256-bit SSL security, the same standard used by banks. Your deposit and withdrawal history is stored on secure servers with daily backups.

Data Encryption

256-bit SSL security protects your login credentials and payment methods the moment you send them. Transfers to DANA, OVO, GoPay and QRIS complete through encrypted tunnels verified by our payment partners.

Retention Policy

Account activity logs are kept for 12 months after you close your account, then deleted unless local law requires longer storage. Deposit receipts and withdrawal records stay on file for your lifetime reference.

Cookie Control

We use cookies to keep you logged in and spot login attempts from unfamiliar locations. Turn off cookies in your browser settings; you'll need to log in again each visit but your data stays safe.

Third-Party Sharing

Your data is never sold. We share account details only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-detection services, and authorities where local law requires disclosure.

Data Access Request

Email [email protected] with your username and request a full copy of your data. We'll bundle your account history, transactions and profile details into one file within 5 business days.

Update Your Information

Change your email, phone or address anytime in Account Settings > Privacy. Edits take effect instantly. If you can't access the account, our support team can verify your identity and make changes for you.

What Players in Medan and Across Indonesia Ask Us

Below are the questions we hear most often about your data, account privacy and what happens when you withdraw or close your account. Each answer is pulled from our actual support conversations, so you know the real policy behind each practice.

Yes. Email [email protected] with your account username and request your full data file. We'll send you a copy of your profile, login history, deposit and withdrawal records, and any notes our support team has added. Response time is 5 business days.

Only our security and support teams have access to your details. We share data with payment processors for DANA, OVO, GoPay and QRIS transfers, and with fraud-detection partners to spot unusual activity. We never sell your information to marketers or third-party advertisers.

Account activity logs stay on file for 12 months after closure for compliance and dispute resolution. Deposit and withdrawal records are retained indefinitely for your reference. You can request deletion of older data by contacting support, subject to local law requirements.

Yes. All payment details are encrypted with 256-bit SSL before they leave your device. Payment processors handle the actual card or wallet data, so pim 4d never stores full numbers. Every transfer is logged and verified within seconds.

Absolutely. Disable cookies in your browser settings—you'll need to log in again each time but your account stays secure. Unsubscribe from marketing emails in Account Settings > Privacy, or reply to any email with 'unsubscribe'. We stop sending promo messages immediately.

Contact [email protected] or use live chat (10:00–22:00 Jakarta time) right away. Our team will verify your identity, review login history, freeze withdrawals if needed, and help you secure your account. We investigate all breach reports within 24 hours.

You can close your account in Settings > Account Closure. Deposit and withdrawal records are kept for 12 months for tax and fraud-prevention purposes, then deleted where local law permits. Contact support if you want to request earlier deletion of specific data.

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